The Customer Communications Coordinator position is a great place to start your career at Transcendance, and experience is not required!

Transcendance markets cutting edge telecommunications and technology for North American providers to consumers on both a local and national scale. This position will center on interacting / corresponding with potential users of our clients telecommunications programs. It will require learning our products, markets, industry standards and the customer sales process and skill sets . This position will also be a direct point of contact for our customers in the Inland Empire Region to assist in product and application inquiries, expediting the sales process and following through with customer requests for quotes and orders. This position has the opportunity to train towards a Regional Manager position with great earning potential.

General Responsibilities:

  • Prospect customers to cultivate business opportunities for sales
  • Work in concert with the Regional Customer Service Manager in facilitating quotes, orders and general office duties
  • Act resourcefully and in an innovative way to solve problems and complete tasks
  • Communicate constructively to management and team members on problems, ideas or any other insights to assist in defining new ideas, policies and procedures
  • Customer/prospect profile maintenance in our CRM system
  • Customer service and account development
  • Participation in marketing programs and events
  • Quote prices, prepare proposals and provide information regarding terms of sales and delivery dates
  • Report to management on customer relationships, pipeline, forecasts and new prospects
  • Develop relationships with customers through the use of database, phone calls, personal activities, events and various other methods

Qualifications and Requirements:

  • Previous sales or customer service experience is a plus
  • Professional, creative and dynamic presence and the ability to communicate with people at all levels
  • Excellent written and verbal skills at technical and professional levels
  • Strong interpersonal, oral and written communication skills
  • Excellent time management skills, ability to prioritize multiple tasks
  • Intermediate computer and data entry skills
  • Keen intelligence and negotiation skills

Associated topics:
call, call center, client, client service, customer, help desk, representative, service representative, support specialist, telephone

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